Professor Jennifer Claggett

AT&T Faculty Fellow; Associate Professor

OFFICE: Farrell 364

Biography

Dr. Jennifer Claggett is a researcher and professor specializing in behavioral information systems, with a particular focus on how digital technologies impact healthcare processes and decision-making. Her research explores how information systems shape hospital coordination, influence patient behavior, and improve clinical decision-making. She also investigates how individuals assess the credibility of online medical information, the psychological effects of wearable health devices, and the design of more efficient algorithms for navigating medical contexts.

Dr. Claggett's research has been published in leading academic journals and presented at premier conferences and research forums. Her work originated from her dissertation, which was supported by a National Science Foundation (NSF) Graduate Fellowship, where she examined hospital coordination processes. She is an associate at the Wake Forest School of Medicine's Center for Artificial Intelligence Research (CAIR) and the Center for Healthcare Innovation (CHI), where she collaborates on interdisciplinary projects at the intersection of technology, data analytics, and healthcare.

At Wake Forest University's School of Business, Dr. Claggett teaches both undergraduate and graduate courses. Her teaching focuses on data management and the ethical implications of data analytics in organizations, equipping students with the knowledge and critical thinking skills necessary to navigate today's data-intensive environments. She has taught courses spanning management information systems, business analytics, and healthcare technology, always emphasizing the responsible and strategic use of data in decision-making.

Honors

2024 - Sandra Slaughter Service Award, Association for Information Systems
2024 - Teaching Award, OMSBA - Wake Forest University
2022 - Best Conference Associate Editor, European Conference of Information Systems
2020 - Founding Faculty Award, AIS Doctoral Student College
2015 - Doctoral Student Service Award, Association for Information Systems
2013 - OCIS Doctoral Consortium, Academy of Management
2013 - Recipient of the Comer Fellowship, University of Georgia
2011 - Graduate Research Fellowship, National Science Foundation
2011 - Student Mentoring Program - WISH, American Medical Informatics Association
2009 - Recipient of this Biscoe Scholarship, University of Georgia

Research Interests

Health Information Technology
Coordination Theory
Computer Self-Efficacy
Technology Adoption and Use

Teaching Interests

AI's Role in Transforming Work
Data Management
Data Architecture
Data Visualization
Business Intelligence
Ethical use of Data Analytics

Education

Ph D, University of Georgia (Management Information Systems) - 2014
MS, University of North Carolina - Greensboro (Management Information Systems) - 2005
BS, University of North Carolina - Chapel Hill (Biology) - 2000

Publications

Journal of Management Information Systems

Understanding the Role of Technology in Coordination through Affordance Configurations

Claggett, J. , & Karahanna, E.

Information & Management

Identifying the Peripheral Cues in the Credibility Assessment of Online Health Information

Claggett, J. L. , Kitchens, B. , & Paino, M. (2024)

MIS Quarterly

Timely, Granular, and Actionable: Designing a Social Listening Platform for Public Health 3.0

Kitchens, B. , Claggett, J. , & Abbasi, A. (2024)

Journal of Medical Internet Research

An Infrastructure Framework for Remote Patient Monitoring Interventions and Research

Claggett, J. , Petter, S. , Joshi, A. M. , Ponzio, T. A. , & Kirkendall, E. (2024)

Oxford Encyclopedia of Business and Management

Coordinating Knowledge: A New Lens to Understanding the Role of Technology in Episodic Coordination

Karahanna, E. , & Claggett, J. L. (2023)

MIS Quarterly

A Randomized Field Experiment to Explore the Impact of Herding Cues as Catalysts for Adoption

Feng, K. , Claggett, J. L. , Karahanna, E. , & Tam, K. (2022)

Journal of Medical Internet Research

The Effects of Website Traits and Medical Skepticism on Patients' Willingness to Follow Online Medical Advice

Claggett, J. , Kitchens, B. , Paino, M. , & Beisecker Levin, K. (2022)

Academy of Management Review

Unpacking the Structure of Coordination Mechanisms and the Role of Relational Coordination in an Era of Digitally-Mediated Work Processes

Claggett, J. L. , & Karahanna, E. (2018)

Communications of the Association for Information Systems

Greenway Medical Technologies: the pace-setting David of EHR

Claggett, J. L. , Watson, R. , & Boudreau, M. (2011)